Returns must be initiated within 15 days of the shipment receipt date. Before
returning your purchased products and/or services, you MUST call us at
1-323-349-0860 to receive a return authorization number. A 19% restocking
fee will be charged if the product packaging has been opened. Refund will
be issued as soon as we confirm receipt of products. If the product has been
used, or service has been rendered, no refund will be issued, or return
How do I return my product?
All products returns must be shipped directly to us via certified mail. You
MUST call to receive a return authorization number before returning your
product. Call us at 1-323-349-0860 prior to shipping your package back to
us. Products returned without authorization will not receive a refund. We
refund only, if the dissatisfaction of our products was due to our shipping
or manufacturing error. Or, the return is authorized by us within 15 days.
What do I include in the return package?
Please include your full name as listed in our database (on your invoice),
your street address, city, state, and zip code. Your telephone numbers and
e-mail are also needed in case we need to reach you in order to confirm receipt
Please provide your invoice number and membership number (if applicable).
In on a separate piece of paper, please write the return authorization number,
and explain the reason for your return.
Your inquiries should be directed to us at 1(323)349-0860.